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Terms of use


Please read these terms and conditions carefully, as it contains useful information regarding your legal rights and obligations.

1. Key terms:

AlexxaCasas acts as an intermediary through the Internet through our website, between the host and the guest, with private homes available to advertise and book with guests looking for holiday accommodation in those houses (hereinafter jointly, the “Services”). Such Services can be consulted on the main page of

If you use the Website or the Services of the Agency and reside in Cuba or outside the country these Terms and Conditions of Service apply between you and AlexxaCasas.


“casas particulares” A casa particular is basically a private family establishment that offers paid accommodation, usually in the short term. In general, under this term you can find apartments, houses, rooms inside houses of people, hostels or houses with independent entrance.

“Agency” Accommodation Manager, which offers a personalized service of vacation rental in Cuba. With a variety of offers of private homes.

“host” It refers to the owner of the private house where he will stay, which has a duly authorized permit to rent his home to tourists and / or foreigners in Cuba.

“Guest or client” Refers to a person requesting a reservation through the website, in one of our private homes.

“Reservation” refers to the permission granted by the Agency to the Guest to access a private home during the period established in the confirmation of the reservation.

2. Services:

AlexxaCasas is legally authorized to offer the Accommodation Management service under Cuban Law, duly authorized in favor of its Founder.


Useful tips through our social networks, about your stay in Cuba, totally free.

Holiday rentals of houses, apartments, rooms and hostels in Cuba.

Taxi service, pick up at the airport and tours to places of interest in the city.

All private homes have been verified by the Agency, as well as their hosts, to ensure the comfort and safety of our customers, verifying the loyalty of them.

The entire reservation process will be given between the Agency and the Guest, the Agency has the task of offering the client the accommodation more in line with their travel plans. The Guest will not have direct contact with the Host until their arrival at the private house reserved. Any doubt or concern will be immediately informed to the Agency, who will represent you during your stay, in the accommodation booked through the website.

To book you must agree with the form of payment and reservation request (hereinafter joint form of payment and reservation policy) If the guest sends the reservation request is fully accepting the conditions of service of the platform.


Hosts wishing to work together with the Agency should contact to receive the information and data necessary to sign the contract that qualifies them as the host of the AlexxaCasas website.

The reservations will depend on the client’s demand, the places and private houses of their preference. The Agency does not work with favoritism to any host in particular, all the properties are egalitarian for the Accommodation Management activity of the AlexxaCasas website.

The AGENCY will not be held responsible in any case for any offense or infraction that may be incurred by the GUEST during their stay in the particular houses of the website, if so the HOST will have the obligation to notify the competent Cuban authorities.


Each of the parties (Agency and Host) undertakes not to disseminate in any way, the information belonging to the other party that has received written, oral or visual means, provided that this information is not public domain. The information obtained during the execution of the contract will be confidential.

3. Payment method and Reservation policy:

Once the availability has been checked, the Guest can reserve and pay in cash upon arrival at the private house that he booked on the website, always providing the information required by the Agency to confirm his reservation.


  • Names and surnames.
  • Contact mobile phone.
  • Mail.
  • Flight confirmed.

Payments are made in CUC (Cuban currency) or currencies in USD or Euro according to the payment platform.

4. Cancellations:

The guest will have the obligation in case of cancellation to inform the Agency 10 days in advance, of the future cancellations, to dispose of the private houses to other clients interested in the accommodations of the website.

5. Reservation Policy:

The Agency works for healthy and family tourism. All guests who request a reservation will be verified through the Internet with the information provided by the client, AlexxaCasas reserves the right to confirm or not a reservation given within 24 hours.

We are proud to work with the family, AlexxaCasas exercises the activity of accommodation management based on respect and friendly coexistence, the Agency does not accept in any case reservations in the private houses of the website that violate Cuban Law, or damage to facilities of the accommodations.

As a guest, you are responsible for leaving the Accommodation (including any personal property or other property located in an Accommodation) in the state in which you were when you arrived. You accept and agree that, as a Guest, you are responsible for your own actions.

If the guest incurs any material damage during your stay, you agree to pay the cost of replacing the damaged items with equivalent cash payments, which will be paid to the Host.

Once the request for your Reservation is completed, the guest will receive a Communication from the Agency that summarizes the confirmation of his Reservation, which must be reaffirmed within a period of no more than 48 hours.

6. Rate and prices:

“Service Fees” refers to Host Fees and Host Fees.

“Accommodation Rates” refers to the amounts due and payable by a Guest in exchange for their stay in an Accommodation. It is the Host, and not AlexxaCasas, who is exclusively responsible for the Extra Lodging Rates, such as breakfast, laundry, drinks, dinners and others.

“Host Fees” refers to the rate that AlexxaCasas charges a Host for the use of the Services on the website, which will be agreed between the Agency and the Host.

“Guest Fees” refers to the rate that AlexxaCasas charges a Guest for the use of the Accommodation Services, taxi or other service advertised on the website.

The prices or accommodation fees that must be paid will be shown to the Guest in each particular house advertised on the website before the reservation is submitted. These vary according to the tourist season in Cuba.

7. Copyright:

You agree and agree that the Website and the Collective Content, including all associated intellectual property rights, are the exclusive property of the AlexxaCasas platform. You agree not to remove, alter or conceal notices of copyright, trademarks, service marks or other property rights that are incorporated or accompanying the Website and the Services.

All trademarks, service marks, logos, trade names and any other designation of property of the Agency used in or in connection with the Website are registered trademarks of AlexxaCasas.

8. Modification:

AlexxaCasas reserves the right, in its sole discretion, to modify the Website or to modify these Terms, including the Rates and Service prices, at any time and without prior notice. If we modify these Conditions, they will be updated on the Website. The modifications to the Conditions will be effective from the moment of their publication.

9. Acceptance:

By using the AlexxaCasas Agency Website, you agree to comply with the terms and conditions of these Terms and Conditions of Service and to be legally bound by them, whether or not you become a registered user of the website. These Conditions govern your access to and use of the Website.


The access and continued use of the AlexxaCasas platform will constitute acceptance of the announced Terms of Use